Thank you for shopping with us. We are committed to providing quality products and a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.
1. No Return / No Refund Policy
All products sold on our website are non-returnable and non-refundable if the product delivered is correct and in good condition. We request customers to review product details carefully before placing an order.
2. Eligible Cases for Return or Replacement (Full Unboxing Video is Mandatory)
Returns or replacements will only be accepted in the following cases:
- The product delivered is damaged during transit
- The wrong product has been delivered
- The product has a manufacturing defect
3. Return Request Time
If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery. Requests made after this period may not be accepted.
4. Mandatory Unboxing Video
To process any return or replacement request, customers must provide a clear unboxing video showing the package being opened from the beginning without cuts.
Claims without a valid unboxing video may not be eligible for return or replacement.
5. Product Condition for Returns
For eligible returns:
- The product must be unused and in its original condition
- All original packaging, tags, and accessories must be intact
6. Refund or Replacement Process
Once the returned product is received and inspected:
- If the claim is approved, we may provide a replacement or refund, depending on product availability.
- Refunds will be processed to the original payment method within 5–7 business days.
7. Non-Returnable Situations
Returns will not be accepted in the following situations:
- Change of mind
- Incorrect order placed by the customer
- Minor variations in color or appearance due to lighting or screen differences
- Products that have been used, damaged by the customer, or missing packaging
8. Contact for Return Requests
For any return or refund request, please contact our support team with your order number and issue details.
Email : manodhruva.online@gmail.com
By placing an order on our website, you agree to the terms of this Refund & Return Policy.